Repair & RMA

Equipment Returns

All equipment returns require a Return Merchandise Authorization (RMA) number for service. Technical Support will have assigned you an RMA number if your equipment was found faulty. Warranty repairs are validated over the phone, by invoice, or at the factory.

Return Instructions

When returning equipment, please include all relevant pieces in a well protected box enclosed with bubble wrap or kraft paper. Include in the box your contact information and preferred return address.

Warranty

All repair service and shipping is covered. To receive a prepaid shipping label, please call technical support for warranty validation.

Standard Repair

A minimum $40 is charged for non-warranty repairs. Additional charges are assessed at the factory.

Technical Support

Address

  • Cetacea Sound Corp
  • Attn: RMA# ______
  • 14149 21st Ave N
  • Plymouth, MN 55447
  • U.S.A

Phone

  • (763) 559-1019
  • (800) 556-1922

Email

sales@cetaceasound.com

Hours

  • Monday to Friday
  • 8:00am - 4:00pm, CST